What makes Monterey different from other care communities?
While many senior care providers claim to be the best, few can truly back that claim. At Monterey Rehabilitation Center, Skilled Nursing & Memory Care, we stand behind our claim so much that we’ve made it our mission: to provide personalized, uncompromised healthcare. Whether it’s post-hospital rehabilitation, outpatient rehabilitation, heart health care, memory care or long-term care, every Monterey associate upholds a commitment to ensure that you or your loved one has the opportunity to enjoy the best possible experience. And if your healthcare needs change, Monterey provides a continuum of care options for you to consider.
Monterey is locally operated
While some senior care communities, specialized cardiac care centers, skilled nursing centers and post-hospital rehabilitation centers are parts of national chains, Monterey is locally operated by The MacIntosh Company. Since 1984, we’ve lovingly served the residents of Grove City, Ohio.
Our quality measures up!
Our quality measures aren’t only based on our high standards, but those of our rehab guests, residents, families and governing entities. The Ohio Department of Health and the Centers for Medicare & Medicaid Services measure quality through annual surveys and ratings. Customer satisfaction surveys are given to each guest to complete prior to discharge, and Monterey consistently receives excellent ratings from the Centers for Medicare & Medicaid Services and the Ohio Department of Health. *The greatest compliment is when our patients appreciate and recommend our services.
- 92.09% recommend our post-hospital care services
- 97.92% rating for overall quality of rehab services
- 94.58% rating in overall quality of clinical care
- 97% rating for impression of how they were treated by the staff
*based on data from 2017
As one of our company’s two heart health centers, The MacIntosh Heart Heath Center at Monterey’s quality measurement tools are monitored daily. We track each patient's participation in all aspects of the center's program offerings, their increase in knowledge, and understanding of their condition and success in accomplishing the goal of self-managing their heart disease in the home environment.
- 14% re-hospitalization rate compared to the national average of 19%
- 40% average patient post test score increase after finishing our program
- 100% heart health patients recommend the program
Our staff never stops learning
Ongoing staff training means our administrative, nursing, therapy, dining and facilities staff remain compliant with state and federal healthcare regulations, food handling and sanitation standards, and OSHA regulations. Known internally as MacIntosh University, we maintain a comprehensive online library of continuing education and in-service courses for the long-term care industry for associates in all departments and for all skill levels.
Patient-directed care ensures every Monterey resident lives each day to their fullest potential
Personalized healthcare means every resident within our Monterey care community, along with the support of their family, remains instrumental to making decisions about their care. We respect these personal preferences to provide an atmosphere where residents can truly thrive as individuals. Uncompromised healthcare means each community is consistently well maintained, quality standards never waver, and residents maintain the highest quality of life without fail.
“I spent seven months at Monterey Rehabilitation Center, Skilled Nursing & Memory Care last year. While I was a patient there, I honestly felt that I received top notch care from all of the staff. Whenever I hear that anyone needs any of the services offered, I don't think twice about recommending any MacIntosh Center." Michael Deloss