Mission and Values Play an Integral Role Here
At the MacIntosh Company it's about expectations, focusing care and service delivery above what is expected. Every member of our team, at each of our central Ohio healthcare communities and our home health agency, is committed to ensuring that you or your loved one has the opportunity to enjoy the best possible experience. In fact, exceeding expectations is so ingrained in our minds and our culture that we've made it our mission:
Our priority is to provide uncompromised, personalized health care services that exceed expectations.
We work to achieve that mission each and every day by employing a set of core values that speak not only to who we are, but what we believe in and how we treat one another.
The MacIntosh Company focuses on the customers overall experience, striving for excellence in all areas of care and service delivery. As an avenue to measure our success and opportunities, we utilize a third party survey resource that allows us to gain honest feedback about a customer's experience as well as benchmark our results regionally and nationally. The greatest compliment is when our patients recommend our services and provide a high rating of service.
- 93% recommend our post hospital care services
- 96% rating for overall quality of rehab services
- 93% rating in overall quality of clinical care
- 97% rating for impression of how they were treated by the staff
The MacIntosh Heart Heath Centers have been established for greater than 2 years. As part of the program implementation, clinical quality measurement tools were developed and are monitored and managed on a daily basis. Additionally, we track heart health patient's participation in all aspects of the center's program offerings, including their growth of knowledge and understanding of their heart condition and success in accomplishing the goal of self-managing their heart disease in the home environment.
Ohio Department of Health Surveys
The state and federal government play a significant role in monitoring care quality within nursing centers. Regular, thorough inspections are completed annually. You can find our centers most recent survey results at www.medicare.gov.
Star Quality Rating
CMS, or Centers for Medicare and Medicaid Services, created the Five-Star Quality Rating System to help consumers, their families, and care providers compare nursing homes more easily and to help identify areas about which you may want to ask questions. The tool combines health inspections, staffing and quality measures to determine the star rating. You can find our centers Star Quality Rating at www.CMS.com.
The MacIntosh University
The MacIntosh Company offers access to the most comprehensive online library of continuing Education and In-service courses for the long-term care industry. Care2Learn is an online university that offers courses for Administrators, Nurses, Aides and Therapists.
The MacIntosh Company recognizes our employees commitment to their profession. This easily accessible educational benefit enhances each employees experience regarding quality, compliance and best practices. Access to learning is available 24/7 with Macintosh University and it is just an internet connection away.